Site5 Review

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Last updated on 28 Dec 2018

I’ve heard of Site5 many times but it’s only this year that I decided to try them out. To be honest, I was reluctant in signing up because I knew they were a bigger company than most hosts I’ve used. In my experience, most big companies tend to be less inclined in providing quality service and I thought Site5 was no exception. I was wrong. I’ve been with them since September and I’m happy with how things are going. I have two resource sites on my shared hosting account and both are doing really well. In fact, my visitors are raving about the fast download speeds!

Fantastic Service, Awesome Support

My sites’ uptime has been great for the past few months. I only experienced one down-time, and it was only for 10 minutes or so. Site5’s client area has a very convenient server status/server notices page where you can easily be informed of any problems. No need for guesswork, no need to wait for support to tell you what’s up.

I’ve contacted the tech team a couple times because I was having some minor problems with my email and the issue was resolved promptly. Their support team is very polite and friendly; chatting with them is one of those not-so-common experiences that you feel you’re actually being respected as a client. I never felt I was treated as just another queue number and this is a good sign that they care about their customers regardless of how much we’re paying per month.

One more thing I really love about Site5 is that they have a wide variety of server locations available. This allowed me to host my sites on their Singapore server which in turn made downloading much easier for my visitors since most of them are from Asia.

Current server locations:

  • Dallas, TX
  • Chicago, IL
  • Los Angeles, CA
  • San Francisco, CA
  • Seattle, WA
  • Phoenix, AZ
  • Miami, FL
  • Atlanta, GA
  • New York, NY
  • Washington, DC
  • Montreal, Canada
  • Toronto, Canada
  • Vancouver, Canada
  • London, UK
  • Sydney, Australia
  • Amsterdam, Netherlands
  • Bucharest, Romania
  • New Delhi, India
  • Singapore, Singapore
  • Joao Pessoa, Brazil
  • Sao Paulo, Brazil

A Few Things to Improve On

There are a couple things that I’d like to see Site5 work on.

First, they should probably give exact details on the amount of resources available per account. They have a resource point system which is handy, but I imagine a lot of people would have a hard time grasping this concept. I feel they’re lacking transparency on this particular matter and no one wants to feel like some things are being kept secret from them.

Another thing that could use some work is the pricing and payment terms. $4.95/month (Basic Plan) is a reasonable price, even for just one domain. But you’re forced to prepay for at least a year for this plan because monthly payments aren’t available. The next package (Pro Plan) allows you to pay monthly ($10.95/month), but at that price or even at the 24-month price of $8.95/month, it’s a rather big jump in pricing, especially since the only difference is you can have multiple domains with the Pro Plan.

Final Verdict

Site5 is a great hosting company. They aren’t the cheapest company out there but if you’re only going to host one domain/website then $4.95 a month isn’t such a bad deal for great service, not to mention you can choose from a wide range of server locations. Uptime, speed and most especially support have been very consistent — I’m very happy with the service I’m getting. Although they aren’t very transparent about the resources you’re allowed to use, they do have this “resource point system” which is much easier to understand than a whole legal clause about resource limits and such.

Site5 Review Updates

Not recommended – 08-04-2015 EIG bought Site5 — Well another quality web hosting company has been purchased by Endurance International Group. Site5 is now owned by EIG

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